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Frequent Asked Questions

Gift creator

Account

You can place order without an account. However, we strongly encourage you to register an account so that you can enjoy exclusive member promotion, track your order history and help you to checkout faster.

Click here to register an account. Alternatively, you will see a  “Create an account” checkbox in the checkout page, you just have to tick the checkbox and enter your Username and Password.

Don’t worry if you lost your password. Click here and follow the instruction to reset your password.

Order

Your should receive an confirmation email once your order was placed successfully. If you don’t see it, please check in your junk mail. Alternatively, you may also check the order status at My Account (if you have an account). Feel free to contact us if you need further assistance.

Generally you can receive your order within 4 to 6 working days for delivery within Malaysia. 

During peak season, there might be longer production time required but we will keep you informed if extra day(s) is required. Please take note we are not responsible for any courier delay as we have no control over the courier company.

*Working day exclude weekend & Public Holidays

We apologize if you receive incorrect item or defective item. Within 72 hours from the delivered date (from courier company), we allow you to request for replacement or refund (coupon / money). You just have to take photos and state your reasons and send email to hello@38celsius.my. Our representative will respond to your request within 48 working hours.

Yes, please contact us immediately to amend your order. However we can’t accept order amendment if the item(s) has been processed. 

We do not accept order cancellation once payment has been made. If the item(s) is not produced yet, we can offer you to amend your order. 

Unfortunately, we do not accept return or exchange as the item(s) sold is customised and can’t be resell to anyone else.

Shipping

West Malaysia – RM8 (FREE shipping for order above RM100)
East Malaysia – RM15 (FREE shipping for order above RM150)

Step 1 – Click here or go to “My account”

Step 2 – Select any order that you want to track

Step 3 – Under “Order status”, copy the tracking no (if the parcel has been shipped)

Step 4 – Track your parcel here (https://tracking.my)

If the order status was marked as “Completed” and you don’t see any “Tracking number” provided. Please contact us for further assistance.